Franklin OIT strives to provide faculty, staff, and students with the means to capitalize on all of the technology services offered at UGA. Information about many services can be found directly on the Franklin OIT website, including the Helpdesk Notes and the Tip Smart pages. Both offer tips and tricks for many general questions such as changing your password, customizing email settings, or updating your departmental website directory listing as well as how-to documentation for commonly used tools including eLC, Blackboard Collaborate, and podcasting.
In addition, UGA faculty, staff, and students have access to two incredibly helpful self-service resources: Lynda.com and Skillsoft. These two services offer extensive videos, podcasts, tutorials, and books that are available on both mobile and desktop devices. Both are accessible through the My UGA portal and requires users to log in using their MyID for access.