OIT News

Maintenance Window Thursday, December 18, 2014; 12:00pm - 1:00pm Summary Franklin OIT has received reports of issues with Group Policies applying properly within Active Directory. Personnel will be performing emergency maintenance to address these issues due to the potential they may have on impacting daily operations of faculty and staff within the College. This maintenance is being performed on just one of the production domain controllers. Client connections and services should failover to the other production domain controllers automatically.
Maintenance Window: Friday, December 26th; 8:00AM - Until Completed Summary: Starting promptly at 8:00AM on Friday, December 26th, Franklin OIT will be implementing a new back-end storage architecture and primary storage device for all CORE services. During this time, all systems will be unavailable unless otherwise listed above. A notice will be sent out once all services and work have been restored or completed. Due to the complexity and duration of the expected outage, this downtime cannot be rescheduled.
Over the winter break, the University System of Georgia is upgrading to newer version of Desire2Learn, the platform which powers eLC. This upgrade will cause a service outage of eLC for several days beginning Saturday, December 27th and ending on Friday, January 2nd at 5 p.m. Instructors are encouraged to plan in advance with this service outage in mind. The upgrade will mostly improve existing tools within eLC and will not include a design change, leaving the current look and feel of eLC intact. Click here to view a complete list of changes.
The UGA Libraries recently announced the upcoming course reserves deadline for Spring Semester 2015. Course Reserves are a free service provided by the UGA Libraries that provides availability of books, materials, and digital content to support teaching. The deadline to submit requests guaranteed to be available for the first day of class is December 10. Requests submitted after the deadline will be processed as quickly as possible.
Franklin OIT strives to provide faculty, staff, and students with the means to capitalize on all of the technology services offered at UGA. Information about many services can be found directly on the Franklin OIT website, including the Helpdesk Notes and the Tip Smart pages.  Both offer tips and tricks for many general questions such as changing your password, customizing email settings, or updating your departmental website directory listing as well as how-to documentation for commonly used tools including eLC, Blackboard Collaborate, and podcasting. In addition, UGA faculty, staff, and students have access to two incredibly helpful self-service resources: Lynda.com and Skillsoft. These two services offer extensive videos, podcasts, tutorials, and books that are available on both mobile and desktop devices. Both are accessible through the My UGA portal and requires users to log in using their MyID for access.