Client Services
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Computer Support
Our Client Services team strives to keep the state-owned technology within Franklin College performing optimally operating condition by troubleshooting issues, working on regular maintenance, and keeping hardware up-to-date. Specific services include: recommending new laptops, desktops, printers, scanners, or other devices for departmental purchase, setup and installation of new equipment, maintenance and troubleshooting of existing (state-owned) computers and devices.
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Software Support
Our Client Services team helps to keep the faculty and staff in Franklin College productive by supporting the software that clients use daily. Services include: installation and setup of supported operating systems, installation and configuration of a wide variety of software packages, maintenance and troubleshooting for supported software applications.
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Classroom Technology Support
Our Client Services team improves the classroom experience for students and faculty in Franklin College by partnering with our instructional technologist and the Center for Teaching and Learning to provide training and assistance with the computer and audio-visual equipment in classrooms and labs.
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Training
Our Client Services team enables the faculty and staff in Franklin College to utilize their technology to the fullest by providing in-depth and targeted technical training materials. In addition to online documentation and tip videos, team members are also available for one-on-one or small group training sessions on supported technologies.