Desktop & Computing Support

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Maintenance, troubleshooting, setup, and installation of state-owned IT equipment.  Recommendations for new laptops, desktop, printers, scanners, or other IT components.

Computer Lab Support

Our Client Services team improves the classroom experience for students and faculty in Franklin College by partnering with our Instructional Technology team to provide training and assistance with the computer and audio-visual equipment in classrooms and labs.

Computer Support - Primary Device

Our Client Services team works to keep state-owned technology within Franklin College performing optimally by troubleshooting issues, executing regular preventative maintenance, and managing hardware replacement lifecycles. 

Off-campus Inventoried Equipment

Franklin OIT provides faculty and staff with guidelines for equipment that needs to go off-campus

Purchasing and Allocations

The Administrative Services team coordinates with Franklin units and the Dean’s Office with allocations and purchasing of IT components for instruction, research, and administration.  These allocations include both student technology fee and college-level funds.

Software Support

Our Client Services team provides support for licensed software on state-owned technology within Franklin College.