Helpdesk Notes

  • Franklin Tipsmart

    From how to change your screen resolution to clearing the cache for your web browser, the Tipsmart section provides an archive of past and present Tips of the Week.

  • Email & Web

    Whether you are needing to set up mail client like Outlook or Thunderbird, create an email signature, or if you are needing help with the setting on your web browser, the Email & Web section provides step-by-step instructions for many common needs relating to reading your email or surfing the web.

  • Working with Documents

    Many tasks at the University of Georgia require working with documents of different types, whether they be Microsoft Word documents, Adobe PDFs, Microsoft Excel spreadsheets, or just regular text files. The Working with Documents section can help make such tasks clear and easy.

  • Remote Access

    In the 21st century, work at the University of Georgia can take place at a variety of locations, either on or off campus. Getting access to necessary applications or documents remotely is key to reducing redundancy, managing versions, and collaborating. The Remote Access section provides information on getting access to the UGA Virtual Private Network and using Franklin NetStorage.

  • Security

    Security of data is an important aspect of working at the University of Georgia in the electronic age, and the Security section is designed to help you maintain that security for your data and the data of your collaborators. You can find out how to change your MyID, update and secure your password, and keep your documents clear of sensitive information.

  • Instructional Technology

    Utilizing technology to facilitate and enhance the teaching and learning process is integratal in the 21st century classroom. Whether you are teaching face-to-face, online, or in a blended teaching environment, the Instructional Technology section provides information about best practices and standards for integration of current and emerging technologies as well as helpful how to's for equipment and services used for teaching.